Guest Claims Administrator, Disneyland
Jetzt bewerben Später bewerben Job ID 10132826 Standort Anaheim, Kalifornien, USA Veröffentlichungsdatum 15/10/2025 Unternehmen Disneyland ResortJob-Zusammenfassung:
Protect the magic by preventing and mitigating risk across the Disneyland Resort. The Risk Management Services team—encompassing both Guest Claims and Workers’ Compensation—strives to create a workplace where incidents and claims are eliminated through proactive care and thoughtful support.
The Guest Claims Administrator provides timely and professional property and casualty claim services for guests at Disneyland Resort and Aulani, A Disney Resort and Spa, ensuring exceptional guest experiences while protecting Disney’s brand and assets. This role is responsible for conducting onsite investigations, assessing liability exposure, and resolving claims directly with guests and attorneys. You will maintain clear and professional communication in sensitive situations, accurately document and report claim information, and support departmental initiatives and process improvements.
The Guest Claims Administrator will report to the Sr Manager, Guest Claims and sits in Anaheim, CA.
Responsibilities:
Deliver immediate liability claim services for guests at Disneyland Resort and Aulani, A Disney Resort and Spa, ensuring exceptional guest experiences and upholding Disney brand standards.
Conduct thorough onsite investigations of incidents, assess liability exposure, and determine appropriate resolutions.
Resolve claims directly with guests and attorneys, balancing customer service with risk management considerations.
Maintain clear and professional communication while representing the brand in sensitive or complex situations.
Develop and deliver presentations, briefings, and training sessions for leaders and team members across the Resort.
Collaborate on departmental initiatives, projects, and continuous improvement efforts to meet organizational goals.
Serve on a monthly on-call rotation, responding promptly to incidents after hours as required.
Demonstrate flexibility, professionalism, and sound judgment in handling escalated or unexpected situations.
Required Qualifications:
3 + years of experience in property and casualty insurance, including claims handling, scene investigations, claim evaluation, and negotiation, preferably with experience in park operations and knowledge across multiple lines of business.
Ability to manage multiple priorities, meet deadlines under pressure, and maintain strong organizational skills and attention to detail.
Proficiency in learning and using automated claims administration and management systems.
Basic understanding of medical and legal terminology.
Proficient in Windows-based applications, including Outlook, Word, Excel, and PowerPoint.
Strong communication skills, including delivering presentations to leaders at all levels (including executives) and producing clear, concise, professional written summaries, memos, and reports.
Demonstrated relationship-building, negotiating, and influencing skills, with the ability to solve problems and make decisions independently.
Ability to handle confidential information with discretion.
Strong partnership, mentoring, and training skills.
Preferred Qualifications:
Knowledge of Disneyland Resort and Aulani, A Disney Resort and Spa, operations, and guest experience expectations.
Experience resolving complex claims directly with guests and attorneys.
Experience mentoring, coaching, or delivering training/presentations to cross-functional teams.
Familiarity with claims administration software and reporting tools.
Experience driving process improvements in claims or guest service operations.
Required Education:
Bachelor’s Degree in Business, Risk Management, Insurance, Finance, or a related field or equivalent work experience.
Preferred Education:
Master’s Degree in Business Administration, Risk Management, or related field.
Professional certifications in claims, insurance, or risk management (e.g., CPCU, AIC, ARM).
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
About The Walt Disney Company
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The hiring range for this position in Anaheim, CA is $72,000.00 to $96,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Über Disneyland Resort:
Als Walt Disney Disneyland am 17. Juli 1955 eröffnete, sagte er, er hoffe, dass es „eine Quelle der Freude und Inspiration für die ganze Welt“ sein würde. Seitdem hat das Disneyland Resort mehr als 800 Millionen Gäste empfangen und sich zu einem rund 202 Hektar großen, vielseitigen und erstklassigen Familienresort entwickelt, das mit zwei renommierten Disney-Themenparks, drei Hotels und dem aufregenden Einkaufs-, Ess- und Unterhaltungsbereich, bekannt als Downtown Disney District, ausgestattet ist. Durch eine Kombination aus Kreativität, Technologie und Innovation bringt das Resort das Erzählen von Geschichten zu neuen Höhen, und die Ensemblemitglieder des Disneyland Resort spielen eine wichtige Rolle dabei, diese Disney-Magie für Tausende von Gästen jeden Tag zum Leben zu erwecken.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei Walt Disney Parks and Resorts U.S., Inc., das Teil eines Geschäftssegments ist, das wir Disneyland Resort nennen.
Walt Disney Parks and Resorts U.S., Inc. bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.