Quality Assurance Manager
Jetzt bewerben Später bewerben Job ID 10122711 Standort Anaheim, Kalifornien, USA Veröffentlichungsdatum 02/06/2025 Unternehmen Disney Vacation ClubJob-Zusammenfassung:
The Quality Assurance Manager role manages the entire contract process at Disney Vacation Club (DVC). The quality assurance manager is an individual contributor who will work as part of a small team dedicated to the accuracy of sales, legal compliance, member understanding, and sales support. Quality Assurance Managers are assigned daily tasks and projects, including contract entry, review, phone queue inbound or outbound calls, sales support, and recording. We constantly strive to find better ways to do business and provide excellent experiences for our members.
This position is based in Anaheim, CA.
You will report to the Quality Assurance Operations Manager
You Will:
Contract Creation – Ensuring submitted contracts meet legal, regulatory, and financial guidelines. Preparing contract to be sent to Members through electronic document process.
Closing – Facilitating closing process by reviewing documents with DVC Member either in person or remotely using the electronic signing and remote notary process. Reviewing all documents received from Members to ensure accuracy and completion.
Member Support – Answer general product questions; troubleshoot technical questions with contract process; apply payments for purchase; resolve Member concerns; assist Members with questions about selling or transferring their membership; create contracts and apply payment for purchases made through Member website.
Credit Underwriting – Reviewing credit reports and determining credit approval for financing purchase.
Sales Support – Assist Sales team with answering general product questions; follow up on outstanding documents; troubleshoot technical questions with contract process
Pipeline Management – Follow up on contracts with outstanding documents to ensure contracts close within business goals
Inventory Management – Monitor available inventory for sale and fulfill pending requests
Recording – Accurate and efficient recording of contracts within respective counties
Member Administration – Help update memberships to add/remove Members; process resale contracts; process buyback documents, etc
You Will Have:
1+ years with hands on experience creating, reviewing, and editing real estate or timeshare contracts
Time management with ability to manage multiple priorities, meet time bound goals, and handle emergency situations
Comfortable supporting and partnering with multiple teams, working with both salaried and hourly Cast at all levels
Exhibited ability to work in multiple computer systems while also being able to identify and resolve issues
Exhibited critical thinking and problem-solving skills
Self-starter who excels in a team environment and who challenges the status quo by searching for opportunities to improve processes
Organizational skills with attention to detail
Communicate information written or verbally
Guest service skills (in-person, over the phone, and email)
Preferred Qualifications
Strong proficiency in Spanish language is highly preferred
Licensed Notary
3+ years' experience in Real Estate property transactions
Disney Vacation Club or other timeshare product understanding
Required Education
High School Diploma or equivalent
Preferred Education
Bachelor's Degree or equivalent
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
#DXMedia
The hiring range for this position in Anaheim, CA is $64,300.00 to $86,200.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Über Disney Vacation Club:
Disney Vacation Club ist ein führender Anbieter von Ferienimmobilien und bietet Familien die Flexibilität, ihre Urlaubserlebnisse zu personalisieren, wenn sich ihre Urlaubsinteressen im Laufe der Zeit ändern. Die Ensemblemitglieder des Disney Vacation Club helfen dabei, den Mitgliedern und Gästen, die an einem von 14 Reisezielen des Disney Vacation Club übernachten, wie z. B. Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina und Vero Beach, Florida, Disney-Magie zu vermitteln.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei Disney Vacation Development, LLC, das Teil eines Geschäftssegments ist, das wir Disney Vacation Club nennen.
Disney Vacation Development, LLC bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.