Senior Dining Room Manager

Job-Zusammenfassung:

Newly remodeled Napa Rose, the Fine Dining crown jewel of Disneyland Resort’s culinary landscape, stands as a testament to extraordinary hospitality. Recognized as a Forbes 4-Star restaurant and home to an Award-Winning Wine List and Bar Program, Napa Rose is more than just an Upscale Dining destination – it’s a benchmark of sophistication, craftsmanship, and unforgettable guest experiences. As we prepare to celebrate our 25th anniversary in 2026, we are seeking a visionary leader who thrives on excellence, innovation, and the pursuit of greatness.

The Senior Dining Room Manager is an advanced leadership position that is responsible for stage management of our talented Cast in a Fine Dining restaurant as well as mentoring fellow Dining Room Managers.  In this role, you will ensure efficient and safe operations, drive an immersive Guest experience, increase Cast engagement and safeguard our brand. This role strives to deliver world-class Guest service standards; recognizes/coaches Cast behaviors; and manages the business through Key Business Drivers while maintaining strong connection to the rich history and heritage of our Disney Hotels.

Responsibilities: 
•    Provide a world-class fine dining experience to our guest by focusing on Disney Service Standard to maintain the Restaurant’s Forbes rating
•    Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any issues
•    Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a diverse and talented team
•    Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success
•    Exceed guest expectations that yield results and positive guest feedback to help achieve/maintain a Forbes 5-star rating
•    Strong advocate for change, inclusion, innovation and continuous improvement
•    Serve as a functional / subject matter expert of the operation
•    Participate in departmental meetings and communicate relevant information to cast members
•    Participate and provide operational perspective in project planning and LOB departmental meetings
•    Make balanced day-to-day operational decisions that benefit guests, cast members and the demands of the business
•    Manage daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
•    Support local projects and monitor any potential impacts to the guest and cast experience
•    Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast
•    Help develop and drive change to enhance overall revenue goals of the operation

Basic Qualifications: 
•    Extensive wine expertise
•    Extensive expertise in Forbes 5-star standards
•    Certification in Wine Education or equivalent experience
•    Leadership experience engineering a high-end bar menu focused on craft cocktails
•    Can articulate current trends in fine dining space
•    Extensively understands fine dining cooking terms and techniques
•    6 years leadership/managerial experience
•    Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making
•    Understand how to read a P&L to drive greater revenue 
•    Ability to work in a fast-paced environment 
•    Recognized as a positive leadership role model 
•    Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills
•    Ability to effectively work independently as well as with teams
•    Demonstrated operational guest service experience and guest service skills
•    Demonstrated strong organization, multi-tasking and time management skills with attention to detail
•    Proficient in Microsoft Office products and adaptable to new technology
•    Ability to actively coach Cast Members to correct behavior across lines of business.
•    Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology 
•    Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.). Strong planning and organizational skills in relation to the Key Business Indicators
•    Ability to be flexible with work schedule, including weekends, variable shifts and holidays
•    Understands scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
•    Highly motivated and results-oriented
•    Analyze, problem solve, and make appropriate decisions that realize effective results
•    Able to Influence and Motivate Peers
•    Collaborates and integrates through effective communication
•    Change agent – able to implement operational vision

Preferred Qualifications: 

•    Experience managing a Forbes-rated fine dining restaurant
•    Prior experience at a Michelin starred restaurant preferred

•    Union experience 
•    Bilingual Skills

•    6-9 Years of experience in a leadership role within Food & Beverage with responsibilities for:

o    Driving Revenue
o    Effective labor Management
o    High level Guest Service
o    Team Development
o    Business acumen, driving and delivering results, collaboration and integration, entrepreneurial mindset/ownership, heritage/legacy/brand knowledge and versatility
 

Preferred Education:  Court of Master Sommelier’s Introductory Level or higher

The hiring range for this position is $77,000-95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.