Sr System Engineer -VTC AV
Jetzt bewerben Später bewerben Job ID 10111822 Standort Bristol, Connecticut, USA Veröffentlichungsdatum 05/02/2025 Unternehmen ESPNJob-Zusammenfassung:
The End-User and Technical Operations organization is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its’ business segments. This organization is responsible for ensuring adherence to defined service levels and completion of approved work. Conduct service improvement initiatives through proactive monitoring and improvement actions identified through analytics and by our Customers. Leverage partnerships with the Business, Customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Coordinate and lead the resolution of service delivery issues/problems between in-scope and out-of-scope groups. Define and maintain all aspects of a product and/or service including what the product is, what services are included, how to request or obtain the product, service level options and what the product or service costs. Develop and manage project timelines and resources to ensure requirements are understood, dependencies are defined, a design is developed, and the solution is implemented and supported.
Responsibilities:
The Video Collaboration Operations System Engineer will provide operational oversight and leadership of all Video Collaboration Operations in the Production environment for The Walt Disney Company. Specific focus will be on operational support diverse portfolio of video conference solutions and is responsible for ensuring great customer experiences with all TWDC Video Teleconferencing Services, including Zoom, Microsoft Teams, and other tools and facilites that provide collaboration value to our customer base. The candidate will provide technical leadership over Outsourcing Partners and other technical subject matter experts on all operational activities for maintaining a highly reliable services and service improvement initiatives. Additional focus will be on restoring service outages and root cause analysis. The candidate will work in conjunction with Digital Experience Engineering Team for the transition of new services/capabilities into the Video Collaboration Portfolio.
Additionally, this position will drive service improvement initiatives through proactive monitoring and enhancement actions from gaps identified through analytics and by our customers. Position is an active member of the Video Collaboration service team focused on Operations, but assists in the design, analysis, evaluation, testing, debugging and implementation of the portfolio. Position will also be responsible for ensuring the operations sustainability by contributing to the development, testing, evaluation and design of video collaboration space.
Leverage partnerships with the Business, Customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Provides 24x7x365 first point-of-contact for centralized incident response and recovery that consistently and reliably triages reported or automated incidents, applies recovery procedures, and engages domain experts to restore steady-state operations; provides all core services on a priority basis and with dedicated support to ensure the success of critical events.
In addition to the functional responsibilities, the Video Collaboration Operations Systems Engineer will be a key member of a high performing team. This includes working with contract and service provider resources, along with Disney Cast Members, therefore it is important to understand the different approaches required to interact with, motivate and guide, contractor, and managed services resources.
Qualifications:
Minimum of 5 years’ experience supporting Enterprise VTC/Collaboration Services
Expert troubleshooting/triage skills in complex multi platform environments supporting Zoom and Microsoft Teams video conferencing platforms and related conference room hardware solutions.
Experience in planning, deploying and supporting complex Video Collaboration solutions
Experience with ITIL frameworks and processes
Experience working within large, complex production teams
Experience working within an outsourced environment
Vendor relationship management experience
Comfortable working within a highly matrixed organization
Strong technology driven process experience
Ability to work under pressure, meet internal and external work schedules and or deadlines and show effective time and crisis management skills
Expertise in supporting large-scale environments ina diverse culture
Demonstrated attentiveness to detail
Demonstrated strong partnering skills
Demonstrated proactive problem-solving and decision making skills
Demonstrated strategic and creative thinking ability
Demonstrated ability to delivery work on time
Proven team player with the ability to mentor, guide, and influence cross-functional teams
Ability to develop clear and concise thoughts into proposals, recommendations, and findings
Proficient in Microsoft O365 suite, Zoom Admin console
Expertise in large-scale migrations between Systems
Current or previous technical designations in operating systems, virtualization or hardware platforms will be helpful.
Nice to have:
ITIL v3 Certification Preferred
EDUCATION:
BA/BS in Computer Science, Engineering or related field. Equivalent work experience would be considered in lieu of degree.
Masters in IT Systems or Business Administration (MBA) or MS in technical discipline
Über ESPN:
Bei ESPN zu arbeiten, ist anders als alles andere. Denn wir finden immer wieder neue Wege, um mit den Fans zu interagieren – egal wie und wo sie sich mit dem Sport verbinden. Jeden Tag tun wir Dinge, die noch niemand getan hat, und das in einer dynamischen Kultur, in der wir den Widrigkeiten trotzen und uns ständig selbst übertreffen. Wenn Sie die neueste Technologie, wegweisende Ideen und Weltklasse-Talente in Ihrem Team haben, ist jeder Tag außergewöhnlich.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei ESPN, Inc, das Teil eines Geschäftssegments ist, das wir ESPN nennen.
ESPN, Inc bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.