Premier Services VTC Analyst
Jetzt bewerben Später bewerben Job ID 10136769 Standort Burbank, Kalifornien, USA / Santa Monica, Kalifornien, USA / Bristol, Connecticut, USA / Washington, Washington, D.C. / New York City, New York, USA / Celebration, Florida, USA / Anaheim, Kalifornien, USA / Orlando, Florida, USA / San Francisco, Kalifornien, USA Veröffentlichungsdatum 14/11/2025 Unternehmen ESPNJob-Zusammenfassung:
DEPARTMENT DESCRIPTION
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
TEAM DESCRIPTION
As a Premier Services VTC Analyst, you'll be a key member of the Premier Services Team—a specialized, trusted group known for fast response, grace under pressure, and an obsession with getting it right the first time. This role uniquely combines white-glove VIP concierge style technology support with deep expertise in modern AV and collaboration ecosystems.
You'll support VIP and general population of customers with their complete technology needs while specializing in video conferencing, collaboration platforms, and meeting room technologies. If you love solving problems that matter at the highest levels of an organization and thrive on variety—from troubleshooting a laptop to optimizing a boardroom AV system—this is where you belong.
WHAT YOU’LL DO
- Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc —24/7 as needed.
- Deliver a seamless, white-glove experience across devices, offices, and events.
- Acquire, configure, and deploy connected devices, and peripherals, ie. Codecs, TV, desktop and mobile devices etc.
- Document all work performed in the form of tickets via ITIL tools and processes.
- Collaborate closely with vendors and internal partners.
- Troubleshoot, Isolate and resolve issues to minimize downtime.
- Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms.
- Provide expert on-site meetings and event support—ensuring every presentation, broadcast, and high-profile call runs flawlessly. Trained and capable if acting as A.1, TD, Camera operation.
- Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools.
- Maintain accurate configuration, change, and asset documentation aligned with enterprise standards.
- Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions.
REQUIRED QUALIFICATIONS & SKILLS
Minimum of 3 years of related work experience, including technical support experience in enterprise environments.
Field experience supporting executives or VIP users in a fast-paced environment.
Proven track record of delivering white-glove, concierge-level technical support.
Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365.
Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI.
Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud.
Calm, confident communicator with exceptional customer-service instincts and executive presence.
Highly organized, detail-oriented, and comfortable managing multiple priorities independently.
PREFERRED QUALIFICATIONS
Experience supporting live events and executive/VIP meetings.
Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows.
Experience with ServiceNow or similar ITIL-based ticketing systems.
Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace.
Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards.
*nix operating system administration skills/experience.
HTML, CSS, and JavaScript literacy.
Relevant advanced certifications:
- CTS (Certified Technology Specialist) or CTS-D/CTS-I
- CCNA (Cisco Certified Network Associate) or higher
- ITIL Foundation or ITIL Practitioner
- Microsoft certifications (Azure, Teams, Modern Desktop Administrator)
- Cisco certifications (CCNP Collaboration, Webex specialist)
EDUCATION
Bachelor's degree in Computer Science, Engineering, AV/Video Production, or related technical field—or equivalent hands-on experience with relevant certifications
The hiring range for this position in Bristol, CT is $97,500 to $130,700 per year; in Burbank/Santa Monica, CA is $97,500 to $130,700 per year; in Anaheim, CA is $97,500 to $130,700 per year; in Washington, DC is $97,500 to $130,700 per year; in New York, NY is $102,100 to $136,900 per year; and in San Francisco, CA is $106,800 to $143,200 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Über ESPN:
Bei ESPN zu arbeiten, ist anders als alles andere. Denn wir finden immer wieder neue Wege, um mit den Fans zu interagieren – egal wie und wo sie sich mit dem Sport verbinden. Jeden Tag tun wir Dinge, die noch niemand getan hat, und das in einer dynamischen Kultur, in der wir den Widrigkeiten trotzen und uns ständig selbst übertreffen. Wenn Sie die neueste Technologie, wegweisende Ideen und Weltklasse-Talente in Ihrem Team haben, ist jeder Tag außergewöhnlich.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei ESPN, Inc, das Teil eines Geschäftssegments ist, das wir ESPN nennen.
ESPN, Inc bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.