Private Jet Sales & Service Manager

Job-Zusammenfassung:

Adventures by Disney and National Geographic Expeditions offer immersive, guided travel experiences for families, friends, individuals, and couples to explore the world’s greatest destinations. Adventures by Disney, spanning two decades, offers over 40 guided-group adventures, including land, river, and expedition cruises, with Disney-trained Adventure Guides ensuring hassle-free, immersive vacations. National Geographic Expeditions, with a 135-year legacy, provides global access through Signature Land, Expedition Cruise, River Cruise, or Private Jet options, supporting the National Geographic Society's exploration, research, and education efforts.

As a Private Jet Sales and Service Manager for Adventures and Expeditions, you will play a pivotal role in creating extraordinary travel experiences for National Geographic explorers. You will guide travelers and travel advisors through premium private jet journeys, ensuring each trip is seamless, personalized, and unforgettable. This role blends sales, service, and operational expertise, allowing you to tailor adventures to each traveler’s preferences, coordinate complex itineraries, and manage multiple journeys simultaneously. You will collaborate with internal teams and external partners to deliver world-class experiences, leveraging your judgment, problem-solving skills, and passion for luxury travel to exceed expectations, build meaningful relationships, navigate dynamic challenges, and deliver exceptional travel experiences on a global scale.

The Private Jet Sales and Service Manager will report to the Manager, Sales & Services-Private Jet and sits in Celebration, FL.

Responsibilities:

• Serve as the primary point of contact for travelers and travel advisors throughout the private jet experience, building rapport, instilling confidence, and ensuring exceptional service from booking through trip completion.

• Deliver personalized Guest Service on all inbound and outbound calls and emails, actively listening to questions or concerns and leveraging available resources and policies to provide timely, accurate solutions.

• Sell National Geographic Expeditions Private Jet trips by asking discovery questions, anticipating traveler preferences, and presenting tailored trip options that align with their expectations and needs.

• Manage multiple traveler relationships simultaneously, ensuring all required documentation, payments, and pre-trip information are collected, accurate, and communicated effectively, using company systems and tools efficiently.

• Collaborate with internal and external business partners to customize product offerings to meet traveler-specific needs.

• Handle pre-arrival Guest Service escalations, assess complex situations, make independent Guest Service Recovery decisions, and coordinate with key support areas to provide solutions that balance traveler satisfaction with business objectives.

• Maintain extensive knowledge of National Geographic’s premium travel products, with an emphasis on private jet trips, while adapting to changes in policies, systems, or leadership direction.

• Prioritize and manage diverse responsibilities in a fast-paced, dynamic contact center environment, adjusting workflow as needed to meet urgent guest or business needs.

• Track, collect, and report data on sales, revenue, and key performance metrics to leadership to support informed decision-making.

• Develop and maintain positive working relationships with team members, partners, and support teams to foster collaboration and service excellence.

• Advocate for travelers with third-party providers, including insurance, visa services, and other external partners.

• Protect traveler security and confidentiality by handling sensitive information with the utmost integrity.

• Organize and maintain trip and guest data using available software and tools to ensure seamless operations and information accuracy.

Required Qualifications:

• 3+ years of experience in sales, customer service, or related roles within a premium travel, luxury, or contact center environment.

• Exceptional Guest Service skills with professionalism, enthusiasm, and confidence engaging luxury travelers and travel advisors.

• Strong active listening and discovery skills, with the ability to present thoughtful, tailored solutions that meet unique traveler needs.

• Ability to become knowledgeable on National Geographic’s premium travel products and promotions, with the ability to clearly communicate offerings.

• Proven problem-solving and decision-making skills, including managing escalations and providing creative solutions that balance traveler satisfaction with business guidelines.

• Highly motivated self-starter with strong organizational skills, attention to detail, and the ability to adapt and perform in a fast-paced, dynamic environment.

• Excellent verbal and written communication skills, with the ability to influence and build relationships across all levels of the organization.

• Process-oriented mindset, with the ability to identify opportunities for improvement and ensure operational excellence.

• Skilled in navigating and utilizing multiple computer applications.

• Flexibility to work evenings, weekends, variable shifts, and holidays as needed.

• Travel will be required for this role.

• Possess a valid Passport.

Preferred Qualifications:

• Prior experience working with luxury-focused clients, luxury tour operators, or in related industries.

• Prior experience with Peak 15 and Quickbase.

• International travel experience.

• Familiarity with contact center environments and operations.

• Bilingual or multilingual skills.

Required Education:

• Bachelor’s degree in Business, Hospitality, Travel & Tourism, Communications, or a related field or equivalent work experience.

Preferred Education:

• Master’s degree in Business Administration, Hospitality Management, Tourism Management, or a related field.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Celebration, FL is $56,700.00 to $76,000.000 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.