Sr Omni-Channel Analyst
Jetzt bewerben Später bewerben Job ID 10113889 Standort Celebration, Florida, USA Veröffentlichungsdatum 06/03/2025 Unternehmen Disney ExperiencesJob-Zusammenfassung:
“It takes people to make the dream a reality.” Walt Disney's words still ring true today. At Disney, you'll be part of a team that brings innovation to life through remarkable experiences. As a Sr. Omni-Channel Analyst, you'll join the Consumer Insight, Measurement & Analytics (CIMA) team, leveraging data to drive Guest satisfaction and business outcomes.
We're seeking a passionate Sr. Omni-Channel Analyst to deliver insightful analysis, collaborate with multiple teams, and tell compelling stories with data. This role is perfect for a Senior Analyst aiming to broaden their experience, an advanced mid-tier Analyst ready for the next step, or an Analytics Manager looking to switch industries.
This position supports the Walt Disney World Resort and Theme Park Ticket sales business and is an independent contributor amongst an accomplished team. You are encouraged to apply, even if you don’t think you meet every single requirement in this posting. In DTOA, we’re looking for resourceful analytical talent with a demonstrated ability to learn and expand the team’s capabilities, not just those who tick 100% of the boxes.
This will be a hybrid role, with majority of your time working in the office, occasionally working from home, and will need to be physically based near our Celebration, Florida office.
What you will do:
Utilize measurement to support business objectives
- Collaborate with business, technology, and other analytics partners to determine data needs and establish data collection requirements based on those needs
- Oversee accurate implementation of data collection requirements by executing quality assurance procedures and on-going anomaly detection efforts
- Support partner teams with regular reporting, ad-hoc analyses, and deep-dive projects from start to finish using industry best practices and unique self-driven ideas
- Use statistical methods to solidify validity of findings and explain those concepts to non-experts
Independently drive priorities and recommendations to fruition
- Represent the team as the owner of channel data collection using knowledge and use-cases for solving business questions
- Discover areas of opportunity for data improvement and follow-through to see those improvements implemented
- Proactively seek out additional information to round out analyses and confirm assumptions
- Be a participatory member of tactical teams with on-going initiatives
Leverage professional experiences to demonstrate analytical aptitude and support project lifecycles
- Prepare analytical plans, including milestones, hypotheses, and data sources necessary, to complete complex deep dive analysis
- Maintain reference materials for performance reporting and contextual insight
- Design clean, visually appealing, effective and impactful reports and visuals for executive leadership consumption
- Succinctly present stories with a focus on actionable outcomes fit for the audience
Problem solve and participate in “Blue Sky” sessions, coming up with new ideas and concept design
- Contribute to data strategy solutions in a collaborative and supportive environment
- Continuously evolve reporting capabilities by way of innovation and efficiencies
- Proactively analyze and solve business problems that business partners may not know they have
- Make judgement calls in tight-turnaround situations with confidence and weigh pros vs cons
Demonstrate poise in all interactions with partners and internal teams with a solutions oriented attitude
- Respond to partner inquiries and seek to understand needs in a business context before setting expectations and commitments
- Meet or exceed expectations with time and resources available by communicating to leadership and partners if adjustments need to be made
- Lead peers in collaborative analytical efforts and cross-train other members of the team
- Conduct business with compliance and safety requirements top of mind at all times
We’d love to hear from people with the following qualifications:
- 5+ years of professional career experience
- 3+ years of analytical experience
- Familiar with digital data collection methods and analysis of web and/or mobile app platforms
- Proficiency in SQL, R, or Python programming languages
- Working knowledge of machine learning, artificial intelligence and predictive analytics
- Demonstrated ability to dissect data, define segmentation scenarios, and target use cases
- Ability to distill analysis into concise recommendations and present to various levels of audiences, including executives
- Persuasion skills to effectively guide decision-making using action-oriented data insights
- Independent time management and prioritization skills with an ability to meet deadlines
- Intuition for anticipating outcomes, envisioning the right course of action, and influencing successful business outcomes
- Succinct and clear communication in verbal, written, and visual mediums
- Successful performance in an evolving field where new tools and technology are the norm
- Proven relationship skills with thought partners, clients, and collaborative teams
- Curiosity to push the envelope with good judgment to mitigate risk
- Familiar with A/B Testing and/or web/mobile app optimization
- Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word, OneNote)
- Proficient in collaboration tools (ex. SharePoint, Google Docs, etc)
We’d really like to talk to you if you have the following nice-to-have qualifications:
- 5+ years using Adobe Analytics or other digital analytics toolsets
- 3+ years experience with data warehouse platforms
- Familiar with push and in-app messaging analytics
- Strong understanding of A/B Testing and eCommerce optimization
- Travel industry and eCommerce experience
- Experience with predictive analytics and experience personalization
- Project management experience
- Leadership experience
Requested Education
- Bachelor’s Degree
Nice-to-Have Education
- Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, finance, engineering or an MBA or Master’s degree in an analytical/quantitative field or equivalent work experience
#DISNEYTECH
Weitere Informationen:
DISNEYTECHÜber Disney Experiences:
Disney Experiences erweckt den Zauber der Disney Geschichten und Franchisen durch Themenparks, Resorts, Kreuzfahrtschiffe, einzigartige Urlaubserlebnisse, Produkte und noch vieles mehr auf der ganzen Welt zum Leben. Disney nimmt in der Reisebranche eine beeindruckende Stelle ein mit sechs Urlaubsresorts in den Vereinigten Staaten, Europa und Asien, einer erstklassigen Kreuzfahrtlinie, einem beliebten Timesharing-Ferienprogramm sowie einem preisgekrönten Angebot an organisierten Familienabenteuern. Darüber hinaus umfasst Disneys globales Konsumgütergeschäft das weltweit führende Lizenzunternehmen, die weltweit größten Kinderbuchverlage, einen der weltweit größten Spielelizenzgeber für alle Plattformen sowie Disney Stores auf der ganzen Welt und im Internet.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei Disney Destinations, LLC, das Teil eines Geschäftssegments ist, das wir Disney Experiences nennen.
Disney Destinations, LLC bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.