E-commerce Systems Analyst

Job-Zusammenfassung:

About the Role & Team:

At Disney Consumer Products, we inspire imagination around the world and are committed to creating happiness for families and fans by bringing captivating, inspiring, and inclusive products into their daily lives. From toys to t-shirts, console games, books, and more, our team brings our beloved brands and franchises into the lives of families through products and experiences that can be found worldwide, such as the Disney Store e-commerce platform, Disney Parks, local and international retailers, and Disney Store locations around the world!

As an Ecommerce Systems Analyst, you will serve as a critical link between business operations and technical execution, driving the stability, scalability, and optimization of DisneyStore.com and its mobile applications. This role demands a strong technical foundation, a data-driven mindset, and the ability to navigate and support a complex digital commerce architecture—including content management systems, product data pipelines, order management workflows, and customer experience tools. This role will report to the Site Production Manager.

This is a Full-Time role.

What You Will Do:

• Administer end-to-end product data onboarding across the ecommerce ecosystem, ensuring SKU setup, dynamic pricing, inventory allocation, and attribute tagging meet system and business standards

• Manage product lifecycle execution using Salesforce Commerce Cloud (SFCC), including product scheduling, attribution, and page activation via Business Manager and supplemental merchandising tools

• Use HTML and web publishing tools to deploy and Quality Assurance (QA) product copy, promotional content, and site experiences that align with brand standards

• Operate within a multi-system architecture, working with Order Management Systems (OMS), Content Management Systems (CMS), and middleware Application Programming Interfaces (API’s) to troubleshoot issues across the digital stack

• Leverage SQL and Google BigQuery to develop operational reports, automate data validation, and support root-cause analysis of performance issues and system failures

• Act as a secondary on-call escalation point for ecommerce platform support, ensuring uptime and issue resolution during critical after-hours windows

• Create and maintain detailed process documentation, including technical workflows, business rules, and data mappings to ensure scalability and cross-functional enablement

• Conduct rigorous User Accepted Testing (UAT) and production Quality Assurance (QA), validating site updates, product setups, and data integrations across staging and live environments

• Partner with Site Merchandising, Digital Operations, Guest Services, and Fulfillment to drive accurate execution of catalog data syncs, inventory flows, and order lifecycle events

• Apply automation-first thinking to streamline manual workflows and introduce tooling enhancements that reduce operational friction and human error

• Follow and help evolve ecommerce platform governance, including taxonomy standards, tagging schema, and deployment protocols

Required Qualifications & Skills:

• 5+ years of experience in ecommerce operations, systems analysis, or digital merchandising support

• Strong working knowledge of Salesforce Commerce Cloud (SFCC) and supporting ecommerce tools and platforms

• Proficiency in SQL and experience with Google BigQuery or equivalent data platforms for troubleshooting and reporting

• Familiarity with HTML/CSS, basic JavaScript, and web-based content configuration

• Experience working with Order Management Systems (OMS) and Content Management Systems (CMS)

• Solid understanding of product data structures, inventory flows, pricing logic, and digital merchandising concepts

• Exceptional attention to detail, with a strong emphasis on Quality Assurance (QA), validation, and data accuracy

• Experience overseeing various projects, adhering to strict deadlines, and thriving in a dynamic, rapidly changing environment

• Effective team collaborator with excellent communication abilities, a passion for solving problems, and a high adaptability to change

• Experience documenting business processes, user workflows, or system configurations using tools like JIRA, Confluence, or similar software

• Working knowledge of Microsoft Office Suite (Excel, PowerPoint, Word) and Adobe Creative Suite (Photoshop, Illustrator, Acrobat)

Preferred Education:

• Bachelor’s Degree in Business, Information Systems, Computer Science, or related field and/or 5+ years of equivalent work experience

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The hiring range for this position in Glendale, CA is $94,200.00 to $126,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.