Sales & Service Manager-Resorts, $71,000 - $95,100
Jetzt bewerben Später bewerben Job ID 10106358 Standort Kapolei, Hawaii, USA Veröffentlichungsdatum 18/12/2024 Unternehmen Aulani, A Disney Resort & SpaJob-Zusammenfassung:
About the Role & Team
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to build a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
In this Sales & Service Manager role, you will be responsible for sales to include qualifying opportunities through proactive selling, leads, personal site visits, and key clients. The role is also responsible for planning and servicing different clients/files per year which include, but not limited to, the coordination and execution of custom and intimate events such as: birthday parties, retirement parties, holiday retreats and local social and corporate functions. In addition, you will be responsible for growing the production of Food & Beverage revenue and actualized room nights.
This position reports to the Assistant Sales Director
This is a Full-Time role and will be working onsite in an office located at our breathtaking Aulani resort on Oahu, Hawaii
What You Will Do
- Conversion of sales opportunities and leads by assessing the client’s needs through the discovery process
- Work on proposals, contracts and addendum preparations; Work with support staff in delegation of day-to-day tasks
- Act as a client advocate while balancing the company’s perspective and business objectives; models honesty, integrity, and professionalism, with a strong commitment to Disney excellence
- Detailed planning, servicing and execution of Events
- Present ideas, expectations and information in a concise well-organized manner and effectively run meetings with clients
- Responsible for the increased production of F&B revenue and actualized room nights
- Responsible for the financial analysis to include comp set in the marketplace and profitability
- Accurately prepare individual F&B forecast in monthly timelines
- Prepare accurate detailed BEO’s and resumes
- Responsible for site inspections and planning sessions
- Direct liaison between the client/guest, vendors and resort operating departments
- Responsible for overall guest satisfaction of the event to include checking that what is reflected on the BEO is consistent with service delivery, introduction and turnover to the banquet team
- Responsible for keeping up to date on market trends, pricing and product offerings, viewing websites and using this information to ensure Aulani is positioned right in the market.
- Encourages mentoring and coaching of O&T cast, which includes Coordinators and support staff
- Other duties as assigned
Required Qualifications & Skills
- Minimum 3 years of proven strong work experience in hotel sales and/or guest service experience
- Demonstrated strong computer proficiency in MS Office and other work-related systems
- Ability to work in a fast-paced environment, manage high volumes of work, multi-tasking and prioritization skills
- Able to work flexible schedules and attend work events
- Strong sales and negotiation skills
- Highly motivated and devoted to achieving objectives
- Ability to develop personal sales plan
- Proficient with multiple computer systems
- Create and deliver well prepared sales presentations
- Excels in planning and determining course of action to achieve tasks
- Strong analytical, critical thinking, conflict resolution and problem-solving skills
- Ability to work, interact and communicate effectively with peers and operating support departments to be a credible business partner
- Excellent written and verbal communication skills
- Ability to collaborate with key partners to problem solve and meet client needs
- Ability to use consultative approach by discovering and matching guest needs with our products and services, out of the box thinker
Preferred Qualifications
- Work experience in hospitality/travel industry sales
- Knowledge of Disney policies and procedures
- Strong knowledge of Disney offerings and within the competitive marketplace
Education
- Required: Minimum High School degree
- Preferred: Bachelor’s degree
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $71,000-$95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Über Aulani, A Disney Resort & Spa:
Aulani, ein Disney Resort & Spa, kombiniert die natürliche Schönheit und den Geist der hawaiianischen Inseln mit einem Hauch von Disney-Magie, unterstützt und feiert hawaiianische Kultur und Geschichten. Das Resort liegt auf einem 8,5 Hektar großen Grundstück am Meer auf der Insel O’ahu und wurde speziell für Familien konzipiert, um die Kultur, Geschichte und Traditionen von Hawaii vor der Kulisse eines blauen Himmels und schöner Aussichten zu entdecken. Die Besetzungsmitglieder sind ein wesentlicher Bestandteil, um diese Geschichten von Hawaii zum Leben zu erwecken, während sie gleichzeitig den renommierten Service und das bezaubernde Unterhaltungsangebot von Disney aufrecht erhalten.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei DVC Hawaii Management Company, LLC, das Teil eines Geschäftssegments ist, das wir Aulani, A Disney Resort & Spa nennen.
DVC Hawaii Management Company, LLC bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.