Security Guest Service Manager - Overnight Shift, $71,000 - $95,100
Jetzt bewerben Später bewerben Job ID 10096155 Standort Kapolei, Hawaii, USA Veröffentlichungsdatum 07/08/2025 Unternehmen Aulani, A Disney Resort & SpaJob-Zusammenfassung:
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
As a Security Guest Service Manager, you will serve as a primary day-to-day leader for security and life safety operations for the Aulani Resort. You will provide strategic and tactical leadership as well as critical decision-making and motivation to the Security team to deliver the mission of protecting and securing of our Guests, Cast Members, assets and brand reputation. You will partner with all levels of Leadership to provide the highest level of Guest and cast happiness while developing a diverse and successful Security team.
This Full-time position reports to the Safety and Security Manager and will be working onsite at our breathtaking Aulani Resort on the island of Oahu, Hawaii.
What You Will Do:
- Provide day-to-day strategic and tactical leadership in the areas of security and life safety operations
- Conduct investigations and submit reports on all injuries, crimes and safety and security related incidents involving Cast and Guests, as well as violations of company policy, to the appropriate Aulani leadership and when necessary to state and/or federal agencies; Assist with governmental investigations and inspections as required
- Promote and implement company policies around safety regulations and operations, as well as, asset protection and loss-prevention
- Understand the business, its culture and challenges; find opportunities to reduce risk and ensure efficient and effective safety measures are in place.
- Directly engage with leaders and cast to provide the direction, expectations, information, staffing and resources needed to deliver on the mission to serve and protect while achieving the highest level of guest service.
- Maintain a positive, shared and productive workplace environment by quickly identifying, engaging in and resolving issues, encouraging trust, and leading through cast relations decisions
- Make crucial, sound, high-quality decisions on raised security issues, accurately judging the need, response, and need for further escalation
- Lead in the development of a culture of safety
Please apply if you have the following:
- State of Hawaii, Security Guard License: Must possess a current, valid and in-good standing Hawaii Security Guard card license visible on the Hawaii DCCA website
- 5+ years’ professional experience in security/life safety management in the hospitality/resort industry or relevant related experience
- Proven record as a hard-working, meticulous and dedicated leader, driven to deliver and demonstrating effective decision-making skills and judgment
- Strong written and verbal communication skills
- Ability to maintain the utmost confidentiality of sensitive information
- Proficiency with computers, particularly Microsoft Office, Outlook, Word and Excel
- Must be available to work all shifts with Overnight Shift as primary working shift
Preferred Qualifications and Education:
- Experience advising the operations, services and activities of a comprehensive security program and team
- Experience with coordinated access control technologies and practices
- Experience with crisis management, emergency preparedness planning, response and business continuity
- Solid understanding of Investigative and Intelligence services, private, and government organizations and an active network of contacts and partnerships within those organizations
- High effective oral communicator with a positive leadership voice, ability to influence and readiness to communicate direction
- Bachelor's degree or equivalent experience
Benefits and Perks:
- Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $71,000 to $95,100. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Über Aulani, A Disney Resort & Spa:
Aulani, ein Disney Resort & Spa, kombiniert die natürliche Schönheit und den Geist der hawaiianischen Inseln mit einem Hauch von Disney-Magie, unterstützt und feiert hawaiianische Kultur und Geschichten. Das Resort liegt auf einem 8,5 Hektar großen Grundstück am Meer auf der Insel O’ahu und wurde speziell für Familien konzipiert, um die Kultur, Geschichte und Traditionen von Hawaii vor der Kulisse eines blauen Himmels und schöner Aussichten zu entdecken. Die Besetzungsmitglieder sind ein wesentlicher Bestandteil, um diese Geschichten von Hawaii zum Leben zu erwecken, während sie gleichzeitig den renommierten Service und das bezaubernde Unterhaltungsangebot von Disney aufrecht erhalten.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei DVC Hawaii Management Company, LLC, das Teil eines Geschäftssegments ist, das wir Aulani, A Disney Resort & Spa nennen.
DVC Hawaii Management Company, LLC bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.