Global Sales Contact Center (GSCC) DVC Associate
Jetzt bewerben Später bewerben Job ID 10151309 Standort Lake Buena Vista, Florida, USA Veröffentlichungsdatum 18/05/2026 Unternehmen Disney Vacation ClubJob-Zusammenfassung:
About the Role & Team
Disney Vacation Club (DVC) is a vacation ownership/timeshare program that allows guests to enjoy Disney vacations and travel experiences around the world for years to come. The Global Sales Contact Center (GSCC), part of Disney Vacation Club, is seeking a GSCC DVC Associate! We are looking for someone who genuinely enjoys connecting with people, both by phone and virtually. Promoting DVC is truly a team effort, but it all starts with the GSCC DVC Associate by connecting with guests over the phone and inviting them to learn more about DVC from the comfort of their home.
This is a performance-driven sales role that involves making outbound calls to warm leads and following structured scripts while keeping conversations natural. If you are someone who can easily start conversations virtually and naturally influence others in a short amount of time, this sales opportunity could be the perfect fit for you!
You will report to the DVC Sales Experience Manager.
This is a Full-Time, onsite role with the opportunity to occasionally work from home based on performance.
What You Will Do
- Connect with warm leads through high-volume outbound calls, using active listening and persuasive communication to introduce Disney Vacation Club and guide guests to the next step in their journey.
- Manage daily call campaigns, including first-time contacts, follow-ups, and reassigned leads, while reviewing guest information to personalize each interaction.
- Schedule sales tours and appointments, transfer qualified guests to sales partners, and support inbound or other virtual sales activities as needed.
- Document call outcomes, navigate multiple systems efficiently, and maintain strong productivity in a fast-paced, performance-driven environment.
- Follow call scripts and sales guidelines naturally, overcome objections, adapt to shifting priorities, and stay focused on guest connection and conversion goals.
- Stay focused and productive in a highly repetitive sales environment, maximizing available time to consistently complete outreach and drive results.
Required Qualifications & Skills
- At least 1 year of experience with Guest interactions in a comparable sales center or call center environment.
- Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software.
- Self-motivated, disciplined, and able to consistently make outbound calls.
- Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs.
- Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
- Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied.
Preferred Qualifications
- Familiarity with Disney’s service standards and how they could potentially drive success in the Disney Vacation Club sales through service process.
- Multi-lingual in addition to English (Spanish, Portuguese, Japanese).
- Knowledge of Disney Vacation Club.
- A strong understanding of Disney standards and Guest service expectations.
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
The pay rate for this role in Lake Buena Vista, FL is $20.10 per hour, plus commission. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Über Disney Vacation Club:
Disney Vacation Club ist ein führender Anbieter von Ferienimmobilien und bietet Familien die Flexibilität, ihre Urlaubserlebnisse zu personalisieren, wenn sich ihre Urlaubsinteressen im Laufe der Zeit ändern. Die Ensemblemitglieder des Disney Vacation Club helfen dabei, den Mitgliedern und Gästen, die an einem von 14 Reisezielen des Disney Vacation Club übernachten, wie z. B. Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina und Vero Beach, Florida, Disney-Magie zu vermitteln.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei Disney Vacation Club Sales and Services, Inc., das Teil eines Geschäftssegments ist, das wir Disney Vacation Club nennen.
Disney Vacation Club Sales and Services, Inc. bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.