Hotel Manager
Jetzt bewerben Später bewerben Job ID 10093025 Standort Lake Buena Vista, Florida, USA Veröffentlichungsdatum 04/12/2024 Unternehmen Walt Disney World ResortJob-Zusammenfassung:
About the Role & Team
Leadership at Disney is unlike any other role in the world. Here, your experience and industry expertise are magnified through the creativity of the stories we tell, and the legacy of service excellence inspired by Walt Disney himself.
Within the Disney Resorts Collection, we look to our Hotel Managers to be innovative Leaders and boundless thinkers who inspire our Cast to go beyond the industry standards to create uniquely Disney experiences for Guests who choose to stay within the magic. Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations. You also have the privilege of guiding Front Office, Housekeeping, Recreation, Food & Beverage and Merchandise Cast Members through the chapters of their own personal career stories, curating and enabling hospitality skills that often transfer beyond the hotel roofline.
It might be seeing a commercial for a vacation at Walt Disney World, watching a trailer for a new movie, or even just seeing a child hold a Mickey Mouse plush – but when you work for Disney, you will experience many moments of pride and satisfaction knowing that you play a part in creating the magic of a brand that’s shined for over 100 years.
This position will report to the Regional General Manager of Resort Operations.
This posting is a talent pool for upcoming Hotel Manager roles.
What You Will Do:
Model leadership values and principles to develop leaders and the team
Identify, develop, and lead by assessing, developing, and managing talent and by nourishing and creating positive working relationships
Lead with realistic optimism, set the vision, create a climate that engages the team, and adapt the approach to match shifting demands
Build a culture of inclusion by understanding different viewpoints, championing purposeful and informed conversations, and making sure everyone is included and comfortable being their authentic self
Respond to Member/Guest concerns when elevated from leadership
Develop and transfer knowledge, conduct career conversations, and support talent management practices
Recognize and reward Cast Members to increase engagement and participate in recognition activities
Develop a strategic operating plan that focuses on process improvements and alignment across Disney resorts where applicable
Take calculated risks to integrate processes, remove barriers, and align performance goals
Interpret and use performance metrics and operational indicators to empower and improve the overall performance of the team and ensure each area achieves essential metrics connected to broader business strategies
Required Qualifications & Skills
Minimum of seven (7) years of progressive leadership experience in the hospitality industry with experience leading multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping, etc.)
Willingness, desire, and ability to continuously upskill and gain knowledge, and abilities, and identify new ways of working to adapt to change
Strategic focus needed to achieve targeted results
Demonstrated experience in guest relations, responding to complaints and requests in a timely and professional manner and ensuring prompt resolution and guest satisfaction
Experience monitoring and analyzing key performance metrics (i.e., Medallion) to identify areas for improvement and implement strategies to enhance overall resort performance
Capability to recognize and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement, and promoting collaboration
Holistic perspectives to understand client needs and develop creative ideas to meet our goals
Capability to share communication across teams to ensure everyone understands updates, priorities, and appropriate course of escalation
Commitment to diversity and building a work environment that supports workforce diversity and perspectives
Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies; advanced working knowledge of hotel operating systems is highly preferred
Availability to work any schedule including evenings, weekends, and holidays
Preferred Qualifications
Experience with a luxury hotel brand
Bachelor’s degree in hospitality or a related field, or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
This job is located in Lake Buena Vista, FL
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Über Walt Disney World Resort:
Das Walt Disney World Resort hat bereits seit seiner Eröffnung im Jahr 1971 einen festen Platz in vielen Kindheits- und Familienerinnerungen. Heute besuchen Hunderte Millionen Gäste aus aller Welt diesen zauberhaften Ort, um einen Disney-Urlaub zu genießen. Mit seiner Kombination aus Kreativität, Innovation und Technologie entführt das Resort seine Gäste sowohl in klassische Disney-Geschichten als auch in neue Formen der Familienunterhaltung. Die Darsteller im Walt Disney World Resort schöpfen aus einem reichen Fundus der Erzählkunst und erwecken mit ihrer unübertroffenen Liebe zum Detail und ihrem erstklassigen Service für Gäste den Zauber von Disney zum Leben.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei Walt Disney Parks and Resorts U.S., Inc., das Teil eines Geschäftssegments ist, das wir Walt Disney World Resort nennen.
Walt Disney Parks and Resorts U.S., Inc. bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.