Senior Manager, Technical Account Management

Job-Zusammenfassung:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognized by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration, results in an inclusive employee experience characterized by continuous learning, development and achievement.

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment, helping to bring The Walt Disney Company’s best‑in‑class storytelling to fans and families everywhere.

Disney’s Technical Account Management (TAM) team within the Direct‑to‑Consumer (DTC) organization is composed of industry thought leaders and innovators collaborating with partners across Disney+, ESPN+, and Hulu. The team serves as a strategic ally to distribution partners, fostering strong, collaborative relationships that support Disney’s streaming product and technology initiatives worldwide. Partnerships span mobile platforms, connected devices, consumer electronics, telecom operators (wireless, pay‑TV, MVPDs), and a broad range of distribution channels, driving the global success of Disney’s streaming services.

What You Will Do

Reporting to the Head, Technical Account Management, the Senior Technical Account Manager will oversee all technical aspects of Disney’s partnerships with distribution partners. In this role, you will collaborate closely with internal business development, product, and technology teams to onboard partners, support platform deployments, and advance Disney’s strategic distribution goals.

You will serve as a key liaison between business, product, and technology teams and act as the primary technical point of contact for partners. Given the regional and global scope of this role, you will work closely with geographically dispersed internal teams and external partners across multiple time zones and be willing to travel domestically and internationally on occasion. The focus of this role will be on supporting regional TV (MVPD) operators, including telco, cable, satellite, broadband, and mobile partners, as well as major media partners in the Japan region and may support partners across APAC.

The ideal candidate will bring a deep passion for digital media and video streaming solutions, extensive experience leading complex, cross‑functional technology integrations, and familiarity with application development across a variety of platforms. Equally important is a proven ability to build strong, collaborative relationships with both external partners and internal stakeholders—including product, technology, engineering, finance, business, and executive leadership teams at Disney.

Responsibilities

• Serve as the primary technical point of contact for third‑party distribution partners, managing day‑to‑day relationships and supporting successful integrations and platform deployments.
• Lead technical onboarding, integration planning, and technical due diligence for new and existing partners.
• Identify technical requirements and oversee partner integrations to ensure alignment with overall business objectives and product strategy.
• Advocate for Disney’s Direct‑to‑Consumer product and technology initiatives, educating partners and influencing technical and platform decisions.
• Collaborate closely with internal product, engineering, and technology teams to identify and resolve technical challenges, blockers, and integration issues.
• Partner with legal, sales, and business development teams to support distribution agreements and ensure technical alignment with contractual commitments.
• Cultivate strong partner relationships to identify new capabilities, features, and requirements, translating insights into actionable recommendations for internal stakeholders.
• Support regional and global partners across multiple time zones, with occasional domestic and international travel as required.

Required Qualifications & Skills

• Minimum of 7 years of experience in technical account management, product management, or a related technical role.
• Proven experience leading complex, end‑to‑end technology integrations for digital media and/or streaming video platforms, including live and VOD services.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace tools (Sheets, Slides, Docs).
• Communication & Collaboration: Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives. Strong verbal, written, and interpersonal communication skills, with the ability to translate complex technical concepts into clear business impacts and vice versa.
• Prioritization & Execution: Demonstrated ability to identify core business objectives and technical needs to drive successful launches and ongoing partner support. Skilled at managing multiple priorities in a fast‑paced, global environment.
• Detail‑Oriented & Data‑Driven: Strong analytical skills and attention to detail, with the ability to investigate complex issues, develop solutions, and deliver strategic, data‑backed recommendations to product, technology, business, and executive stakeholders.
• Technical Skills & Acumen: Extensive experience building and launching customer‑facing websites, applications, storefronts, and purchase journeys, including front‑end UX design and performance optimization. Deep understanding of subscription products, purchase flows, and streaming media platforms across web, mobile, connected devices, living room devices, and set‑top boxes.
• Experience working with API‑based integrations and technologies such as REST, JSON, webhooks, and event‑driven systems.
• Strong proficiency in building and presenting executive‑level slide decks.
• Ability to present effectively to large audiences, both remotely and in person.
• Willingness and ability to travel domestically and internationally, as required.

Preferred Qualifications

• Experience supporting partners in Latin America or other international markets, with an understanding of regional cultures and market dynamics.
• Fluency in English and Japanese
• Experience working with MVPDs, Pay TV/IPTV providers, telecom companies, or consumer electronics partners.
• Familiarity with streaming media metadata pipelines and related features.
• Experience collaborating with third‑party CE partners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.

Required Education

• Bachelor’s degree in engineering, computer science, or a related field, or equivalent years of relevant professional experience.