Customer Success Manager
Jetzt bewerben Später bewerben Job ID 10123360 Standort New York City, New York, USA Veröffentlichungsdatum 02/06/2025 Unternehmen Disney AdvertisingJob-Zusammenfassung:
A part of Disney’s powerful suite of advanced advertising solutions, Disney Campaign Manager is Disney's owned and operated Self-Service platform, enabling brands and agencies of all sizes to plan, activate, and track campaigns in a matter of minutes. Advertisers & Agencies alike have access to a self-managed service solution that gives them the choice and control to tell their story in Disney’s premium streaming TV environment. As a part of the Ad Sales, Marketing & Partnerships team, the Disney Campaign Manager Customer Success team works with various cross-functional groups to provide our clients with the platform education and support they need to run successful campaigns and grow their businesses on Disney’s premium content offering.
We are seeking a Customer Success Manager who will build a positive experience for clients, bring an entrepreneurial spirit, grow revenue, and ensure client happiness & retention. You will play a critical role in building strong relationships with our agency and direct brand clients, as well as internal sales teams, utilizing deep knowledge of the product being sold and technical expertise to drive and increase the adoption and utilization of company products. Your goals are to ensure client satisfaction, drive product adoption, upsell and cross-sell, ensure retention, and identify areas of improvement for the platform, escalating issues, and identifying growth opportunities in a one-to-many fashion. In this role, you'll work closely with ad sales, operations, product, and marketing to ensure our clients & internal stakeholders are successful leveraging Disney Campaign Manager. If you are someone who has excellent critical thinking and problem-solving skills, strong interpersonal skills, and you're a self-starter who will seek and advocate for clients, then this is a great role for you.
Responsibilities and Duties of the Role:
CUSTOMER FOCUSED:
Educate customers on product features, functionality, and best practices to maximize platform adoption & promote retention. Leverage expertise in the product, CTV landscape, and client objectives to drive upsell and retention opportunities.
Identify areas of opportunity with top clients, becoming their trusted advisor and advocate, understanding clients’ unique business requirements, challenges, and objectives to support & advocate for their success
Address customer inquiries, issues, and concerns promptly and effectively, collaborating with internal teams (e.g., Ad Operations, Product), to provide timely resolutions
Engage with clients in a one-to-many format, identifying opportunities to grow adoption & revenue, including hosting webinars, creating resources, and partnering with marketing for client outreach.
CONTRIBUTIONS TO THE WIDER AUTOMATION BUSINESS:
Identify and implement strategies to optimize self-service operations and scale revenue with a one-to-many strategy.
Develop new workflows, documentation, presentations, and sales tools to support the adoption of the self-service platform within the ad sales organization.
PRODUCT CONTRIBUTIONS:
Collect and relay customer feedback to internal teams, contributing insights that shape product enhancements and roadmap decisions.
Partner with cross-functional teams, including sales, marketing, and product, to align strategies and enhance the customer experience.
Required Qualifications & Skills
Minimum of 3 years of experience in Customer Success, Account Management, and/or Client Services, with a track record of developing new accounts
Stellar presentation, communication skills, both written and verbal
Product and technical aptitude with demonstrated experience translating customer needs into platform features & solutions
Excellent interpersonal skills with the ability to build authentic relationships – both client-facing and internal - and deal effectively with relational challenges as they arise
Self-motivated & organized; can multitask & prioritize
A strong interest in providing solutions for marketers and growing small businesses
Cross-group collaboration skills and an ability to thrive in a start-up-like environment with minimal guidance, with a “get things done” attitude.
Preferred Qualifications
Experience with API integrations, Ad Tech tools or other scaled advertising approaches
SaaS experience
Required Education
High School Diploma or equivalent
Preferred Education
Bachelor’s degree
#DisneyAdvertising
The hiring range for this position in New York, NY is $98,700.00 to $120,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Über Disney Advertising:
Disney Advertising ist verantwortlich für den Werbeverkauf und das integrierte Marketing für die Unterhaltungs- und Sportangebote von The Walt Disney Company in den Bereichen linear, digital, sozial, Audio und werbegestütztes Streaming. Dazu gehören ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu und seine acht ABC Owned Local Stations.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei Disney Advertising Sales, LLC, das Teil eines Geschäftssegments ist, das wir Disney Advertising nennen.
Disney Advertising Sales, LLC bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.