Workplace Experience Specialist

Disney Entertainment & ESPN Technology 

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world. 

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology 

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come. 

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more. 

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news. 

Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization – engineering, product, design, operations, support and more – come together and move the business forward with oversight, effective prioritization, and guidance. This team synthesizes information from across the business to ensure leaders are armed with all the necessary data before making strategic and financial decisions. From forecasting, funding, tracking, and reporting on projects, to ways of working, and resource management, Business Operations has visibility and input into all aspects of the team. 

In this Workplace Experience Specialist position, you will directly perform business unit centered space management functions for Disney Entertainment & ESPN Product & Technology. In addition, you will work on initiatives across other offices via partnerships with team members at those offices, with occasional travel possible (less than 1%). You will be a self-starter and will work closely and collaboratively with internal stakeholders across the DE&E Product & Technology Team as well as with partner organizations such as Security, Safety, Enterprise Tech, HR, and Corporate Real Estate. The ideal candidate is a self-starter with strong communication and organization skills, excellent attention to detail and accuracy, and ability to concurrently manage multiple workstreams and projects. 

This position will report to the Senior Manager, Workplace Experience. 

What You Will Do 

• Office / desk move planning, execution and in partnership with corporate teams such as Corporate Real Estate, Move Services, and Facilities.  May require lifting boxes or equipment up to 50lbs. 

• Assist employees with adjustments to their workstations, monitor post and arms, ergonomic sit/stand risers, keyboard trays, chair etc.  May include swapping of equipment. 

• Daily management and care of Disney Entertainment & ESPN Product & Technology spaces and team member needs as they pertain to the physical office space (i.e. conference rooms, huddle rooms, kitchens, furniture, common spaces, signage updates, overarching technologies needed within the space). 

• Inventorying, ordering, and stocking of any kitchen or office supplies as well as snack programs. 

• Processing expenses and ordering equipment / supplies. 

• 2-way communication with the team members at assigned location including compiling internal communications such as written memos & help to maintain process. documentation to identify areas for process optimization, cost savings, and enhanced efficiency, implementing innovative solutions where applicable. 

• Serve as a business partner to internal key stakeholders across our DE&E P&T organization as pertaining to space management of the assigned space. 

• Partnership with security on team member access to facilities. 

• Partners with hiring teams and Human Resources to support the onboarding process for new employees, focusing on the timely procurement and setup of necessary equipment, including ergonomic assessments and appropriate workspace seating, including desk adjustments to meet individual needs. 

• Serve as a crisis management representative for the WE team. 

• Validate and update location data and records, ensuring their accuracy and completeness. 

• Responsible for documentation and justifications pertaining to space planning needs, including new workstations and general office space alteration. 

• Serve as main contact point and owner in many cases for local team member questions, IT, AV, First Aid & Fire / Safety, security, parking, team member onboarding / offboarding, landlord communications. 

• Ensure issue resolution in a timely manner for HVAC concerns, furniture issues, and cleaning. 

In addition to contributing to the success of the physical office location, you will ensure an exceptional onsite employee experience by coordinating bodies of work across the team / our portions of the location such as: 

• Planning special events including special holiday projects and team building events. 

• Assisting in preparing for major meetings, all hands, and training sessions. 

• Serve as point of contact for new hires to the location engaging with day 1 activities to familiarize the new hire with their work location. 

• Drive human centered touch points & resources in an ever-evolving ecosystem for everything work-space related that impacts our employees’ ability to do their best work and get the most out of our in-office workspace. 

What You Will Bring 

Basic Qualifications 

• Minimum 3+ years of space management experience. 

• Bachelor’s Degree in Business, or related field, and/or equivalent work experience. 

• Excellent computer proficiency, particularly with Microsoft Office (Outlook, Word, Excel, PowerPoint), and ability to learn new software. 

• Highly effective communicator, both verbally and written. 

• Ability to navigate a matrixed organization and a global network of internal and external partners. 

• Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses. 

• Ability to work with the highest degree of confidentiality – exercising discretion, judgment and diplomacy. 

• Exceptional interpersonal skills and partnering capabilities with the ability to develop strong working relationships. 

• Demonstrated ability to prioritize, meet deadlines, make decisions and change course of action quickly. 

• Exceptional organizational and follow-through skills with the ability to work on many projects simultaneously. 

Preferred Qualifications 

• Highly collaborative mind-set. 

• Team player with positive/easy-going manner to handle varied personalities, responsibilities and assignments. 

• Ability to maintain professionalism under pressure. 

• Known for your ability to be detail-oriented in all facets. 

• Ability to anticipate needs, be proactive, resourceful and flexible. 

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