AI Program & Product Lead
Jetzt bewerben Später bewerben Job ID 10129170 Standort Santa Monica, Kalifornien, USA / Glendale, Kalifornien, USA / San Francisco, Kalifornien, USA / New York City, New York, USA / San Antonio, Texas, USA Veröffentlichungsdatum 29/08/2025 Unternehmen Disney Direct to ConsumerJob-Zusammenfassung:
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.
Job Summary:
The AI Program & Product Lead will drive the coordination and execution of AI initiatives across the Viewer Experience (VX) organization. This hybrid role combines program management rigor with product management vision—overseeing the VX AI roadmap, tracking deliverables, facilitating cross-functional collaboration, and ensuring timely delivery of innovative projects. The ideal candidate will bring a strong background in managing complex programs, a product-oriented mindset to shape AI capabilities that meet user and business needs, and the ability to translate emerging technology into meaningful solutions. This individual will play a key role in fostering innovation through structured planning, clear documentation, and effective stakeholder communication.
Responsibilities:
AI Program Coordination & Roadmap Management
Build and maintain the VX AI roadmap, tracking progress and strategic direction
Manage project tasks, deliverables, timelines, owners, and dependencies for key AI initiatives
Coordinate cross-functional workstreams and schedule project meetings
Ensure timely execution and documentation of key initiatives across the VX AI portfolio
Product Definition & Enablement
Define and prioritize AI use cases that align with business objectives
Evaluate technology solutions that best fit identified use cases
Document clear requirements and success criteria to guide development and measure outcomes effectively
Drive development efforts, adapting plans as needed based on feedback and evolving priorities
Stakeholder Communication & Governance
Communicate AI portfolio updates to stakeholders and leadership
Present AI progress and plans at the Tech Governance Council
Communicate project status, milestones, and next steps to pilot groups and stakeholders
Document and guide VX stakeholders through AI Tiger Team approval requirements and workflows
Documentation & Knowledge Management
Document all AI initiatives across VX to ensure visibility and alignment
Oversee the AI documentation wiki and centralized storage repository
Conduct project debriefs and document lessons learned to inform future efforts
Presentation & Demo Management
Update and manage AI presentation materials for internal and external audiences
Organize product demos with internal stakeholders and external technology partners
Vendor & Agreement Coordination
Coordinate the review, negotiation, and approval process for third-party agreements
Basic Qualifications:
- Bachelor's degree in technology management, business, computer science, other tech field or equivalent years of work experience
- 5+ years of experience successfully leading complex, cross-functional projects involving multiple stakeholders and balancing competing priorities
- 3+ years of experience aligning business goals and user needs into actionable requirements, driving cross-functional collaboration and execution through all stages of product development
- Strong familiarity with AI/ML concepts, tools, and workflows, particularly within the CX domain. Proven ability to evaluate and implement AI technologies such as Salesforce Agentforce, NiCE CXone Mpower, Microsoft Azure AI, or similar solutions to enhance customer engagement and operational efficiency.
- Demonstrated experience communicating complex technical topics to non-technical stakeholders, with a solid understanding of AI governance and ethical AI practices
- Demonstrates emotional intelligence, actively listens to others, and fosters a positive, inclusive team environment.
- Excellent written and verbal communication skills, including experience preparing executive-level presentations and reports
- Strong interpersonal skills with a track record of building relationships across technical and non-technical teams
- Shows a genuine interest in learning, exploring new ideas, and continuously improving.
- Proficiency with project management tools (e.g., Jira, Airtable, Smartsheet), documentation platforms (e.g., Confluence, SharePoint), and presentation software (e.g., PowerPoint, Google Slides)
- Demonstrated ability to lead meetings, drive alignment, and influence decision-making across diverse teams
- Highly organized with strong attention to detail and a proactive approach to problem-solving
- Ability to work in fast-paced or ambiguous situations, helping to stabilize and motivate the team.
The hiring range for this position in Santa Monica, CA and Glendale, CA is $114,00 to $154,100; in San Francisco CA is $125,800 to $168,700; in New York, NY is $120,300 to $161,300 and in San Antonio, TX is $109,400 to $146,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Über Disney Direct to Consumer:
Das Direct to Consumer Team von Disney leitet die Streaming-Geschäfte von Hulu und Disney+ innerhalb von Disney Entertainment und trägt dazu bei, die erstklassigen Geschichten von The Walt Disney Company für Fans und Familien weltweit verfügbar zu machen.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei Hulu, LLC, das Teil eines Geschäftssegments ist, das wir Disney Direct to Consumer nennen.
Hulu, LLC bietet als Arbeitgeber Chancengleichheit. Die Beurteilung der Möglichkeit der Beschäftigung von Bewerbern erfolgt unabhängig von ethnischer Zugehörigkeit, Religion, Hautfarbe, Geschlecht, sexueller Orientierung, Geschlechtsidentität, Geschlechtsausdruck, nationaler Herkunft, Abstammung, Alter, Familienstand, militärischem Status oder Veteranenstatus, Gesundheitszustand, genetischen Informationen oder einer Behinderung, oder anderer gemäß Bundes-, Landes- oder örtlichem Gesetz verbotener Merkmale. Disney fördert eine Unternehmenskultur, in der Ideen und Entscheidungen aller Personen uns dabei helfen, zu wachsen, innovativ zu sein, die besten Geschichten zu schreiben und in einer sich ständig weiterentwickelnden Welt von Bedeutung zu sein.