Manager, Port Planning & Operations
Jetzt bewerben Später bewerben Job ID 10124748 Standort Singapur, Singapur Veröffentlichungsdatum 03/07/2025 Unternehmen Disney Cruise LineJob-Zusammenfassung:
This position assumes responsibility for delivery of a smooth and seamless Guest experience at different home ports across the Asia-Pacific Region in partnership with different ground service providers including terminal operations, hotel operations, airport operations, transportation, and luggage services and stevedore/porter operations. Role is based in Singapore.
Responsibilities:
- Responsible for an excellent, seamless, and consistent experience for all Guests and ensure that the experience supports the Five Keys – Safety, Courtesy, Inclusion, Show, and Efficiency.
- Lead and motivate team of Port Service Managers, and Vendors who perform daily debark/embark processes and airport/hotel meet/greet operations for Disney Cruise Line. Including the professional development, training, and performance management of the teams.
- Drive and manage new initiatives from inception to implementation that are focused on continually improving both the Cast and Guest experience for the DCL operations.
- Provide strategic oversight of third-party operators to ensure service levels as defined by contractual terms are maintained, continuous efforts to identify and implement efficiencies are a top priority, and the Five Keys are upheld.
- Manage all aspects of terminal management, including, terminal enhancements, custodial, parking, DCL terminal décor, Guest & traffic flows. Maintain a proper Guest show environment in the terminal.
- Support Guest Online Check-In efforts, including monitoring engagement/adoption rates and working with shore side partners to verify and validate Guest submissions.
- Develop and maintain relationships with Government officials, i.e., Immigration, Port/Airport authorities, Police and third-party vendors including but not limited to Security and Stevedores.
- Build and cultivate strong business relationships required for the successful operations of Disney Cruise Line.
- Represent the company at selected governmental meetings, association functions, cruise industry events, travel related conventions and other meetings as required.
- Recruit, motivate and develop a team that are responsible for creating daily operational action plans, establish work priorities and focus on continuous improvements.
- Manage operational budget.
- Produce scheduling matrixes for each area that are consistent with budgetary guidelines.
- Partner with senior level shipboard management in planning turnaround operations.
- Provide training needs assessments and partner with Training team.
- Monitor and evaluate turnaround operations, using Quality Audits, shipboard reports, comment cards and quality terminal walkthroughs. Strive for continuous improvement in operation.
- Monitor and benchmark industry best practices for turnaround operations and identify opportunities for improvement. Make recommendations to improve overall service and efficiency of operations.
- Provides operational information to internal departments for use in Guest and travel partner communications, consumer web sites, and intranet.
- Develop Request for Proposal (RFP) process and contract negotiations for ground handler and transportation companies. Also manage vendor selection, operating processes, contract management and compliance of contractual service levels and operating standards.
- Manage transfer operation to ensure efficiency in scheduling to keep costs down and maximize profits while exceeding Guest expectations.
- This position requires international travel.
- Perform other duties as assigned.
Required Qualifications:
- Bachelor’s or Master’s degree or equivalent.
- Must possess more than eight years experience, inclusive of two to three years of cruise line operations or equivalent experience.
- Proven experience managing third party vendors and complex governmental relationships.
- Demonstrated leadership skills to ensure Cast Excellence and Guest Satisfaction.
- Demonstrated strong interpersonal relationship skills.
- Demonstrated passion for Guest Service.
- Experience in managing operational budgets.
- Demonstrated strong analytical, organizational, and decision-making skills with attention to detail.
- Demonstrated excellent verbal and written communications skills.
- Demonstrated ability to handle confidential information.
- Proven ability to be a self-starter with minimal supervision and follow-up.
- Proven ability to manage multiple tasks simultaneously.
- Proven ability to work well in a fast-paced environment with tight deadlines.
- Demonstrated analytical skills necessary to make quick real-time decisions/maximize efficiencies.
- Demonstrated knowledge and implementation of measurement tools to improve processes.
- Demonstrated ability to implement initiatives that strive to improve Cast/Staff and Guest experiences.
- Command the ability to manage day-to-day financial aspects of the business including labor costs, equipment costs and other expenses.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Demonstrated knowledge of Microsoft suite of programs.
- Must have passport as this position requires travel.
Desired Qualifications:
- Demonstrated proficiency in Seaware, DXP and Fidelio
- Disney Cruise line product knowledge
- Proficient in multiple languages
- Travel industry experience.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Über Disney Cruise Line:
Als führendes Unternehmen der Kreuzfahrtbranche bietet Disney Cruise Line einen Rahmen, in dem Familien neue Kontakte knüpfen, Erwachsene neue Kraft tanken und Kinder die ganze Magie erleben können, die Disney zu bieten hat. Gäste können von Häfen auf der ganzen Welt aus auf spannenden Routen unter anderem in die Karibik, auf die Bahamas, nach Alaska und nach Europa segeln. An Bord unserer wachsenden Schiffsflotte und an Disneys Inselzielen auf den Bahamas bieten unsere außergewöhnlichen Crew- und Darsteller unseren Gästen legendären Disney-Service und bezaubernde Unterhaltung, die nur Disney bieten kann.
Über The Walt Disney Company:
Die Walt Disney Company ist zusammen mit ihren Tochtergesellschaften und verbundenen Unternehmen ein führendes, diversifiziertes internationales Familienunterhaltungs- und Medienunternehmen mit folgenden Geschäftsbereichen: Disney Entertainment, ESPN sowie Disney Experiences. Von seinen bescheidenen Anfängen als Zeichentrickfilmstudio in den 1920er Jahren bis zu seiner aktuellen Vorreiterrolle in der Unterhaltungsindustrie trägt Disney stolz sein Erbe weiter und bietet Geschichten und Erlebnisse von Weltklasse, die alle Familienmitglieder bezaubern. Disneys Geschichten, Figuren und Abenteuer erreichen Verbraucher und Gäste aus allen Teilen der Welt. Gemeinsam schaffen unsere Mitarbeiter und Darsteller aus Niederlassungen in über 40 Ländern der Welt Unterhaltungserlebnisse, die sowohl auf globaler Ebene als auch im heimischen Umfeld begeistern.
Diese Position ist bei The Walt Disney Company (Southeast Asia), das Teil eines Geschäftssegments ist, das wir Disney Cruise Line nennen.