Studio Technology Internship - Desktop Support

Job-Zusammenfassung:

Embark on an exciting opportunity within our dynamic studio as a Desktop Support Intern! Working closely with our experienced IT professionals, you will be instrumental in the smooth day-to-day operation of our computer systems, software, and peripherals. Your contribution will ensure our talented artists and staff have the reliable technical resources they need to bring incredible visions to life. 

This 3 month internship offers invaluable hands-on experience in delivering essential technical support within a fast-paced and creative environment.

What will you be doing?

A Desktop Support Intern is responsible for providing technical assistance, troubleshooting, installation, configuration and support to computer users, ensuring smooth functioning of hardware/software and maintenance of desktop computers, laptops, and other devices. 

Key Responsibilities:

• Troubleshooting: Troubleshoot and resolve a range of hardware and software issues, encompassing operating systems (Windows, macOS, and Linux), diverse applications, and essential peripherals (printers, monitors, etc.), under the guidance of senior IT staff.

• Installation & Configuration: Setting up new devices, supporting the installation, configuration, and ongoing maintenance of user accounts, as well as configuring software/applications as well as the creation of new accounts and the secure resetting of passwords etc.

• Maintenance: Performing routine inspections, updating software and drivers, and backing up and restoring data. 

• User Support: Providing technical assistance to users via chat, email, in-person or phone. Documenting incidents, support requests, detailed troubleshooting steps, and effective resolutions within our ticketing system.

• Hardware Inventory: Assist in the setup, configuration, and efficient deployment of new workstations, laptops, and other WFH hardware.

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To be considered for this Internship program, you will have a mix of these skills:

• Currently pursuing or having recently completed a degree or diploma in Information Technology, Computer Science, Computer graphics or a closely related field. Or you’ve acquired the necessary skills through self-study/non-traditional courses.

• Foundational understanding of computer hardware components, software functionalities, and basic networking principles.

• Familiarity with Windows and/or macOS operating systems is essential. 

• Basic coding skills and knowledge of the Linux operating system is considered a valuable plus.

• Prior experience with VFX software packages (e.g., Maya, Houdini, Nuke) and/or an understanding of VFX production workflows and techniques is a plus.

• Strong troubleshooting and problem-solving skills.

• Good communication and customer service skills.

• Ability to learn new technologies and applications.

• A genuine passion for the visual effects industry and an understanding of the technical demands of a creative studio.

Benefits of Internship Program:

• Hands-on experience within a dynamic and engaging IT environment, within a thriving creative studio setting.

• Dedicated mentorship and valuable guidance from our experienced team of IT professionals.

• A unique opportunity to gain insight into the critical IT infrastructure that underpins a cutting-edge visual effects production pipeline.

• Exposure to a diverse range of hardware, software applications, and essential networking technologies.

Please note: Applications will close Friday 6th of June 2025.

• Duration of internship: 3 months (Dates: Monday 14 July - Friday 03 September TBC).

• This program will be delivered onsite and in person, 5 days per week - start time & finish times TBC - at the Sydney Studio.

• Relocation is not offered & candidates must reside in NSW from the commencement of the course.

• All applicants must be Australian Citizens or have PR.

JoinILM

At Lucasfilm/ILM we believe that diversity, inclusion and belonging are integral to our company. We are at our best when our people at all levels reflect the vast life experiences of our audiences, and we thrive when ideas and decisions from all are valued and represented. If you are passionate about the role, but don't fit every criteria of the posting, we encourage you to still apply. We want to hear your story.