Company Performance Manager

Job-Zusammenfassung:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
The Company Performance Manager is responsible for overseeing the quality, coordination, and execution of all ship-wide entertainment events and offerings. This role involves collaboration with various entertainment, technical, and operational teams to ensure seamless performance operations, while also providing leadership and support for the cast and crew.

You will report to the Assistant Cruise Director
Level: 2 1/2 striped officer

Verantwortlichkeiten:

• Provide Leadership and Company Management for multiple performer groups including Mainstage performers, Shipwide performers, Restaurant performers, and Musicians.
  • Inspire and motivate performance, provide leadership, mentorship, training, and onboarding.
  • Create and maintain schedules, manage time sheets, manage personnel files, write and conduct performance reviews, and implement disciplinary actions as necessary.
  • Process pre-approved leave requests, family travel, dining arrangements, and other ship-wide forms.
  • Oversee compliance with Maritime Labor Convention (MLC) 2006 Hours of Rest regulations, ensuring daily corrections in SuperSTAR timekeeping and using the disciplinary matrix when needed.
  • Act as the primary liaison for onboard Athletic Trainers, managing logistics, scheduling, and communication with shoreside teams for the Select Medical Operation.
• Serve as “leader of leader” for the Entertainment Manager and the entire Family and Adult activities team, ensuring high quality delivery of programs in alignment with standards. Ensure Entertainment Manager is effectively leading and managing their team.
• Ensure the safe and smooth operation of shows and rehearsals while sustaining and improving show quality in alignment with standards and defined creative intent.
  • Partner with the Stage Manager, Senior WDT, and entertainment officers to ensure consistent performance quality, offering regular feedback and collaborating on improvement opportunities.
  • Collaborate with the Stage Manager, Character Manager, Senior Technician Shipwide, and Senior Costume Technician to ensure the smooth operation of all shows and technical aspects.
  • Oversee shipwide music offerings, ensuring sound quality and the setup of musician equipment in various venues, including outer deck areas, dining areas, and Disney Castaway Cay/Disney Lookout Cay.
  • Partner with Entertainment Technical team on the logistics of musician equipment, background music balance, and costuming needs.
  • Work with the shoreside Entertainment team to provide feedback for script adjustment requests for all ship wide events and coordinate changes for special performances and holiday enhancements.
  • Collaborate with the Entertainment Integration Manager to ensure accurate content for shipwide events is reflected in the Navigator App.
  • Make real-time operational decisions with the Stage Manager regarding weather, technical issues, performer injuries, and costuming challenges.
  • Make immediate operational decisions outside the scope of normal procedures, when necessary, especially in the absence of higher-level leadership or when safety concerns arise.
  • Complete daily reports outlining show quality and any issues needing attention.
  • Monitor guest satisfaction scores and propose improvements, working with the Assistant Cruise Director on event placements to optimize guest flow.

Erforderliche Qualifikation:

• 3+ of entertainment leadership experience in a creative, operational, or production-related field including performer management.
• Strong technical/theatrical background with previous experience in live entertainment, theater, or performance environments; experience in Disney Entertainment Operations, Disney Live Entertainment and/or shipboard entertainment preferred.
• Proven ability to coach, provide constructive feedback, and manage disciplinary actions while maintaining positive relationships with cast, creative, and production teams.
• Clear, confident communication and decision-making skills, with the ability to remain calm and focused under pressure, especially in fast-paced, high-stress environments.
• Excellent problem-solving skills, strong initiative, and the ability to handle multiple demands simultaneously while adapting quickly to changing operational needs.
• Transparent and open leadership approach, with a focus on integrity, confidentiality, and leading by example.
• Highly organized with strong scheduling and prioritization abilities, and proficiency in Microsoft Office (Excel, Word, Outlook); ability to quickly learn new software programs and digital platforms.
• Strong interpersonal skills and respect for performers, with an understanding of their needs and a commitment to maintaining high show quality standards.
• Familiarity with maritime operations and compliance with industry safety regulations (e.g., MLC 2006) is a plus.

Wünschenswerte Qualifikationen:

• Bachelor’s degree in Theatre, Performing Arts, Entertainment Management, Stage Management, or a related field preferred, or equivalent professional experience in entertainment management.

Weitere Informationen:

This is a SHIPBOARD role.
You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.